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Technical Documentation Specialist

1 week ago

Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

Are you an exceptional writer looking for a new challenge? Do you have a passion for creating clear and concise content that helps others? We're seeking a talented individual to join our team as a Technical Writer.

Job Description

As a Technical Writer at Optum, you'll be responsible for developing high-quality procedural material that meets the needs of our business units. This includes designing and maintaining P&P, job aids, decision trees, and other types of documentation.

You'll work closely with Subject Matter Experts to gather information and use your expertise to craft engaging and user-friendly content. Your goal will be to create materials that are easy to understand and follow, even for those who are new to a particular process or task.

To succeed in this role, you'll need to be able to work independently and collaboratively as part of a team. You'll also need strong organizational and project management skills to ensure that projects are completed on time and to a high standard.

Key Responsibilities
  • Create high-quality procedural material, including P&P, job aids, decision trees, and other types of documentation.
  • Work with Subject Matter Experts to gather information and develop content.
  • Use expertise on wordsmith, formatting, process flow, and information-mapping to create engaging and user-friendly content.
  • Collaborate with internal business customers to ensure content aligns with business objectives.
  • Participate in projects and process improvement initiatives.
  • Assist with interviewing subject matter experts to become familiar with applications and production methods.
  • Assist with validating deliverables for accuracy, readability, and usability.
  • Manage review, approval, and execution processes to ensure achievement of writing objectives.
  • Understand audience(s) to be addressed in the writing process.
  • Monitor feedback on procedural material and address questions or concerns as appropriate.
  • Ensure compliance with applicable timelines and quality standards.
  • Other duties as assigned.
Requirements
  • 1+ year Business or Technical Writing experience
  • 3+ years' working knowledge in each of the following: Microsoft Office Suite, including MS Excel, MS PowerPoint, and MS Word
  • Experience in knowledge management/using a knowledge-based tool
  • Excellent verbal and written communications, time management, and organizational skills
  • Strong people skills with the ability to work with different levels of the organization
  • Demonstrate strong analytical skills
  • Demonstrate flexibility to work and support a 'constant change' environment
  • Developing proficiency level in Lean and process mapping
  • Willing to work in a hybrid work arrangement
Benefits
  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits
About Us
  • We are Optum, a UnitedHealth Group Company, dedicated to improving healthcare for millions of people worldwide.
  • Our mission is to make healthcare more accessible and efficient.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific, and the Middle East, including over 25,000 employees in the Philippines.
  • Elevate your career with us and help improve lives.

This is your opportunity to be part of a team dedicated to Caring, Connecting, and Growing together.