LeadAdvisors Quality Assurance Director
1 week ago
We are seeking a meticulous and detail-oriented Quality Assurance Director to oversee all quality assurance activities.
The ideal candidate will have a solid understanding of relevant regulatory standards, excellent data collection and analysis skills, and strong attention to detail.
The responsibilities of this role include developing and implementing policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.
To be successful in this position, the candidate should be able to help our company maintain the highest quality standards.
Key Responsibilities:
- Develop, implement, and maintain quality assurance policies and procedures
- Perform call monitoring and provide data, quality reports, and feedback
- Perform routine inspections and quality tests
- Identify and resolve workflow and production issues
- Ensure that standards and safety regulations are observed
- Address and discuss issues and proposed solutions with superiors
- Document quality assurance activities and create audit reports
- Make recommendations for improvements
- Create training materials and operating manuals
- Review processes to ensure they align with current trends
Qualifications:
- Bachelor's degree or associate's degree with experience in the field
- Certificate in Quality Assurance is a plus
- Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial role
- Proficient in QA tools, methods, and concepts of quality assurance
- Solid knowledge of relevant regulatory standards
- Good communication skills, both verbal and written
- Excellent data collection and analysis skills
- Strong attention to detail and thoroughness
Benefits:
- Competitive base salary ($85,000 - $110,000 per year) and attractive commission structure
- Comprehensive training program
- Opportunity for career growth and development
About LeadAdvisors:
Welcome to LeadAdvisors.com, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing.
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