Logistics Operations Manager

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Vertiv Full time

At Vertiv, we believe in the power of technology to shape our world. As we continue to navigate an increasingly data-driven society, we're driven by a passion for innovation and a commitment to delivering exceptional results.

Our team is dedicated to building future-ready infrastructures that support the vital applications of our customers. We leverage our portfolio of hardware, software, analytics, and services to ensure that our customers' critical systems run continuously, perform optimally, and scale with their business needs.

We're seeking a highly organized and detail-oriented individual to join our logistics team as a Logistics Coordinator II. In this role, you will be responsible for processing service request orders from our customer engineers in the US and Canada, furnishing quotes for Power UPS Parts products, and researching parts needed by our field customer engineers using PD Cloud and related resources.

You will also be responsible for releasing and shipping orders, monitoring shipments, and initiating communication with customers to provide updates and status on orders. Additionally, you will resolve internal and external customer issues in a timely manner and provide input to your team leader regarding process improvements.

  • Job Responsibilities:
  • Process service request orders from Customer Engineers in US and Canada
  • Furnish quotes pertaining to Power UPS Parts products
  • Research parts needed by the field customer engineers using PD Cloud and related resources
  • Release and ship orders, monitor shipment and initiate communication to customers to provide updates and status of orders
  • Resolve internal and external customer issues in a timely manner
  • Provide input to Team Leader regarding process improvements
  • Agent will be responsible for sourcing parts and batteries when necessary

We're looking for someone with excellent organizational and prioritization skills, demonstrated ability to meet deadlines, and excellent oral and written communication skills. Fluency in written and spoken American English is required, as well as experience with computers, especially Microsoft Office.

A strong understanding of US geography and transportation systems is also essential, as is the ability to demonstrate customer service resolution skills, problem-solving abilities, and teamwork.



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