Remote Customer Service Representative

2 weeks ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Excellence

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, MCI has established itself as a trusted partner in the industry.

This role offers an exceptional opportunity to contribute to high-impact projects with some of the world's most iconic brands. You will be responsible for providing excellent customer service by assisting customers with their enquiries and resolving issues efficiently.

To succeed in this role, you should possess strong communication skills, be able to work independently, and have a natural problem-solving ability. If you thrive on creating memorable customer experiences, we would love to hear from you.

  • English proficiency (written and spoken)
Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses

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