Managed Services Program Director

1 day ago

Angeles City, Central Luzon, Philippines beBeeVendor Full time ₱4,000,000 - ₱8,000,000
Job Description

We are a global SaaS Platform providing network, voice services, and IT security solutions. Our mission is to build a world-class vendor program that optimizes procurement, strengthens partnerships, and aligns services with customer and business needs.

Key Responsibilities:
  1. Manage deep partnerships with core telco vendors and distributors to drive business value and profitability.
  2. Negotiate agreements, SLAs, and pricing structures to maximize competitiveness and profitability.
  3. Oversee vendor-aligned service offerings across SD-WAN, SASE, networking, UCaaS, and cloud solutions—owning roadmap, launch, and optimization.
  4. Partner with cross-functional teams to design scalable frameworks, pricing models, SOPs, and go-to-market strategies.
  5. Lead vendor scorecards, KPIs, and quarterly business reviews (QBRs) to measure vendor performance, track service reliability, and identify risks/opportunities.
  6. Manage technology, supply chain, and regulatory risks while ensuring compliance with vendor security standards and audit requirements.
  7. Champion a customer-first approach by improving service reliability, addressing escalations, and integrating feedback into vendor program improvements.

The ideal candidate has direct experience managing telco vendor programs with Meraki, Fortinet, Versa, and Cato. Strong background in vendor and distributor negotiations, contract management, and SLAs is also required.

Requirements:
  1. Direct experience managing telco vendor programs with Meraki, Fortinet, Versa, and Cato.
  2. Strong background in vendor and distributor negotiations, contract management, and SLAs.
  3. Proven success in building and scaling vendor-aligned managed services programs.
  4. Familiarity with SD-WAN, SASE, UCaaS, cloud platforms, and networking solutions.
  5. Financial acumen to manage pricing models, budgets, and cost optimization.
  6. Strong track record of vendor governance through KPIs, scorecards, and QBRs.
  7. Excellent communication, negotiation, and relationship-building skills.
  8. Ability to collaborate effectively across Sales, Engineering, Operations, Finance, and Marketing.

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