
Product Knowledge Expert
1 week ago
Technical Product Trainer
">Job Description:- Develops and executes training plans, training materials.
- Assesses individual and group training needs; maintains individual and group training records.
- Creates, updates and performs knowledge checks on a regular basis.
- Facilitates new hire onboarding training.
- Plans, prepares, and researches lessons.
- Creates, organizes and delivers training materials including online courses.
- Instructs team members on an individual or group basis.
- Checks and assesses (grades) users' work and delivers feedback with course grades.
- Creates and provides training summaries to stakeholders with good presentation skills.
- Assists operations with understanding agent opportunities.
- Excellent organizational and planning skills are required.
- Analytic and result-oriented professionals are sought after.
- Highly developed interpersonal skills are essential.
- The ability to handle conflicts and accept constructive feedback is necessary.
- Previous experience as a Product Trainer is necessary.
- Startup experience is a plus but not required.
- Applicants should be highly technical.
- Experience with writing documentation, creating and organizing courses is essential.
- Candidates should be able to work and learn independently.
- Ability to assess needs in terms of product knowledge is vital.
- Proactive contribution to the team without strict supervision or waiting for directives is expected.
- Applicants can think of new processes or improvements to existing processes.
- Ability to write clear process documentation and create relevant reports is necessary.
- 100% remote work is offered.
- Be part of an organization that brings impactful technologies freely available to everyone in the world.
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