Chief Information Officer of Knowledge

6 days ago

Davao City, Davao, Philippines beBeeKnowledge Full time $72,000 - $96,000
Knowledge Manager Role

We are seeking an experienced Knowledge Manager to lead and manage the knowledge management function in our organization. The ideal candidate will possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Key Responsibilities:

  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

Requirements:

  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.

Preferred Qualifications:

  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.

Skills and Competencies:

  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.
  • Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.
  • Change Management: Demonstrated ability to drive cultural change and foster a knowledge-sharing environment within an organization.
  • Tool Proficiency: Experience with leading Knowledge Management platforms and ITSM tools.

Benefits:

  • Great Place to Work certified for 4 consecutive years.
  • Remote work opportunities.
  • Global exposure and collaboration.

Education:

  • Bachelor's degree in information technology, Computer Science, Technical Communications, or a related field.

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