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Customer Service Representative

2 months ago

Quezon City, National Capital Region, Philippines Metacom Full time
Account Resolution Expert

At Metacom, we're looking for a skilled Account Resolution Expert to join our team. As a key member of our customer service team, you will be responsible for resolving customer issues on the first call/contact whenever possible, without having to transfer the caller. This requires effective listening and questioning skills to understand the customer's requirements and provide a solution that meets their needs.

Key Responsibilities:
  • Resolve customer issues on the first call/contact, following escalation procedures as needed.
  • Complete, process, and maintain applicable paperwork and records.

As an Account Resolution Expert, you will be the first point of contact for our customers, and your ability to resolve issues efficiently and effectively will have a direct impact on their satisfaction and loyalty. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you.