Travel Support Specialist

Join our global team as a Travel Assistance Coordinator to make a meaningful difference in the lives of travelers worldwide. As part of this exciting role, you will be working closely with customers who have experienced unexpected events while traveling.

This position offers a unique opportunity to utilize your excellent communication and problem-solving skills to provide tailored support and guidance to policyholders. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this could be the ideal career path for you.

About the Job:

• You will work closely with customers to understand their concerns and develop effective solutions to address their needs.
• Your attention to detail and organizational skills will ensure that all interactions are well-documented and cases are efficiently managed.
• You will coordinate with vendors, third parties, and family members to support ongoing cases.
• In addition to your core responsibilities, you may also be required to assist with ad-hoc tasks and projects assigned by Team Leaders.

What We Are Looking For:

• A minimum 3 years of relevant customer service experience, ideally in the travel industry, with a diploma or equivalent qualification.
• Prior experience serving the Australia and New Zealand markets would be advantageous.
• Fresh graduates with strong communication, analytical, and multitasking abilities who are passionate about helping customers are encouraged to apply.
• Willingness to work in shifts.
• Strong written and verbal communication skills, with proven experience in managing customer interactions at a senior or supervisory level.
• Excellent active listening and analytical skills to understand client needs and offer effective solutions.
• Proficiency in communication, phone handling, and computer use.
• Ability to think critically, resolve complex problems, manage crises, and communicate with empathy.
• Experience reviewing medical and supporting documents, and handling vendor or airline communications.
• Ability to stay calm under pressure, de-escalate conflict, and manage high-stress situations.
• Highly organized, detail-oriented, and capable of multitasking effectively.

Why Choose Us:

• We value optimism, caring, togetherness, reliability, and determination.
• We have a global presence with over 2600 employees worldwide, consisting of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.
• We prioritize job flexibility, allowing you to balance your work and personal life.
• We offer opportunities for career growth and development through comprehensive onboarding programs, ongoing professional development opportunities, and a supportive work environment.
• We encourage work-life balance, providing regular annual and personal leave benefits, volunteer leave, and a comprehensive paid parental leave scheme.
• We respect diversity and inclusion, welcoming individuals from various backgrounds.

Career Growth Opportunities

We are committed to helping our employees reach their full potential through ongoing training, mentorship, and opportunities for advancement within the company.

Work-Life Balance

We believe that a healthy work-life balance is essential for success. That's why we offer flexible working arrangements, generous leave policies, and a range of benefits to support your well-being.

Diversity and Inclusion

We celebrate individuality and welcome applicants from diverse backgrounds. Our inclusive culture promotes creativity, innovation, and collaboration, ensuring everyone feels valued and supported.