A Career in Virtual Learning Support

14 hours ago

Cabuyao, Calabarzon, Philippines beBeeEducational Full time $40,000 - $55,000

Virtual Learning Support Specialist
This is a unique opportunity to join a dynamic organization as a Virtual Learning Support Specialist. In this role, you will play a critical part in the success of our students by providing exceptional support and services.

About the Job:

The Virtual Learning Support Specialist is integral to the delivery of high-quality educational services to students across various settings. Your primary responsibility will be to coordinate instructors, track student progress, and provide outstanding customer service to ensure seamless academic experiences for our learners.

Key Responsibilities:

  • To lead intakes with families/students, collaborating closely with them to understand their learning needs and goals.
  • To manage schedules effectively, ensuring efficient utilization of resources and optimal student outcomes.
  • To maintain open communication channels with students, parents, and instructors, fostering positive relationships and resolving conflicts efficiently.
  • To work collaboratively with Regional Operations, leveraging your skills and expertise to drive operational excellence and meet company standards.
  • To contribute to the development and implementation of programs and initiatives that align with our organization's vision and objectives.

Requirements:

  • Bachelor's Degree required
  • 2-3 years progressive career growth
  • Time management, planning, and prioritization
  • Ability to organize and manage multiple responsibilities successfully
  • Exhibits professional and approachable demeanor
  • Ability to prioritize and focus on key objectives, which may change from month to month
  • Effective communications both in virtual environments
  • Proficient in using all communication media including in person, phone, and video
  • Ability to build engagement and trust in virtual relationships, whether with customers or with team members
  • Works Well With Others
  • Learning agility - able to adapt to changes in work environment by changing behaviors as required
  • Able to acquire new skills as required
  • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
  • Ability to manage remote teachers
  • Ability to work independently
  • High tolerance for ambiguity
  • Bilingual in English and Spanish beneficial
  • Proficient in Microsoft Office and Google applications

What We Offer:

  • Fully Remote Work Option
  • Competitive Salary Package
  • Ongoing Training and Development Opportunities
  • A Diverse and Dynamic Work Environment

Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting

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