
Chief Organizational Strategist
2 days ago
The Administrative Operations Manager is a key role that will help reduce the founder's email management time, eliminate spam calls, and improve sales efficiency. This permanent work-from-home position requires strong organizational skills, attention to detail, and proactive communication style.
- Manage daily email filtering and responses using existing Outlook filing system, maintaining under 10 actionable emails and striving for inbox zero.
- Screen and filter incoming phone calls, utilizing software tools to rank and prioritize communications, escalating only critical matters requiring founder attention.
- Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
- Support estimation processes by following up with part-time estimator on delivery commitments and deadlines.
- Assist with variation estimate processes including sketch preparation, documentation, and support tasks.
- Manage CRM pipeline during transition to APB Smarter websites platform, ensuring maximum utilization of system features.
- Filter and qualify incoming leads to identify genuine prospects versus tire-kickers.
- Support social media marketing initiatives and lead generation activities.
- Maintain consistent marketing activities and publications during peak operational hours.
- Create and maintain standard operating procedures (SOPs) and checklists for all business processes.
- Track costs and project allocations accurately in existing Excel systems (with potential migration to other platforms).
- Strong experience with email management systems, particularly Outlook.
- Excellent communication skills for phone screening and client interaction.
- Experience with CRM systems and willingness to learn new platforms (APB Smarter websites/Thrive).
- Proficiency in Excel for cost tracking and project management.
- Experience with project management tools like Trello.
- Understanding of construction/building industry terminology and processes preferred.
- Ability to create detailed process documentation and SOPs.
- Strong organizational skills and attention to detail.
- Proactive communication style with ability to anticipate client needs.
- Experience with lead qualification and basic marketing support.
- Australian business hours availability.
- Permanent work from home.
This role is ideal for individuals who thrive in autonomous work environments and are skilled at prioritizing tasks, managing multiple projects, and delivering results-driven outcomes.
The successful candidate will possess excellent analytical and problem-solving skills, with the ability to navigate complex systems and troubleshoot issues efficiently.
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Chief Financial Strategist
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