Talent Acquisition Manager

1 month ago


Metro Manila Davao Cebu, Philippines Nityo Infotech Services Philippines Inc. Full time

About Nityo Infotech Services Philippines Inc.

We are a dynamic and growing company, committed to delivering exceptional services to our clients. We believe in fostering a culture of innovation, excellence, and teamwork, where every individual can grow and contribute to the organization's success.

Job Summary

We are seeking a highly skilled Capacity Planner to join our team. The successful candidate will be responsible for compiling, analyzing, reviewing, forecasting, and trending complex data to support operational and business review and planning activities. This role involves developing recommended business solutions through research and analysis of data and business processes, and implementing them when appropriate.

Key Responsibilities

  1. Compile, analyze, review, forecast, and trend complex data to inform business decisions.
  2. Present analysis and interpretation to stakeholders for operational and business review and planning purposes.
  3. Support short and long-term operational/strategic business activities through analysis and research.
  4. Develop and implement business solutions based on data-driven insights and recommendations.
  5. Review and report on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.
  6. Perform other job-related tasks as assigned by management.

Requirements

  • A minimum of 3-5 years of experience in capacity planning and forecasting, with a strong background in scheduling.
  • 4+ years of experience in Workforce Management (WFM) supporting call centers or back-office operations, with expertise in investigation and transactional activities.
  • 3+ years of experience handling complex operations and financial issues with divisional or company-wide scope.
  • Intermediate to advanced proficiency in PC-based software programs and automated database management systems, specifically Excel and PowerPoint.

Benefits

The successful candidate will receive a competitive salary package, including a monthly base salary of PHP 120,000 - 180,000 (approximately USD 2,400 - 3,600), depending on qualifications and experience. Benefits include health insurance, retirement plans, and opportunities for professional growth and development within the organization.

Location

This role is available for onsite work in Quezon City, BGC, Taguig, Makati, Alabang, Muntinlupa, Cebu, or Davao, with the option to transition to hybrid work arrangements after 3-6 months.



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