Operational Excellence Manager

6 days ago


Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

In this role, you will be responsible for driving business excellence, stakeholder engagement, operational efficiency, and strategic planning to support the business in the delivery of its objectives.

About the Role

You will play a key role in helping ensure that appropriate support and alignment are in place to enable the Group Capability Centre and its businesses to meet their goals and objectives in an effective and efficient manner.

The ideal candidate will have experience in project management and tools, agile methodology, tools and techniques, design and solutions architecture. With solid reporting and analytical skills.

  • Key Responsibilities:
  • Work with various teams that support the aforementioned scope, ensuring they work cohesively to enable the business to achieve its objectives.
  • Drive and support change and other priorities of the Group Capability Centre in an effective and efficient manner, ensuring a strategic approach in the delivery.
  • Deliver key and strategic initiatives for the Group Capability Centre.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Business Management experience in a senior capacity working for a Capability Center, Service Center or BPO and/or management consultant experience or internal consulting team at a large firm.
  • Good stakeholder management and influencing skills, particularly with senior stakeholders.
  • Experience in project management and tools, agile methodology, tools and techniques, design and solutions architecture. With solid reporting and analytical skills.


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