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Order Management Specialist Coordinator
2 weeks ago
**Job Description:**
We are seeking an experienced Order Management Specialist to join our team at Eastman Industrial Supply Inc. This role plays a crucial part in ensuring the seamless processing of customer orders from initiation to completion.
The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess strong analytical skills. Key responsibilities include:
- Reviewing and processing customer purchase orders accurately and efficiently
- Verifying order details, including pricing, terms, and stock availability
- Entering and updating orders in the system to ensure accurate tracking
Customer Communication:
The successful candidate will be responsible for communicating with customers to confirm orders, delivery schedules, and any changes or delays. They will also address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments:
This role requires collaboration with sales, logistics, and warehouse teams to ensure timely order fulfillment. The specialist will also coordinate with the finance team to validate payment terms and credit approvals.
Order Tracking and Reporting:
The Order Management Specialist will monitor the status of orders to ensure on-time delivery and generate reports on order trends, delivery timelines, and customer satisfaction.
Problem Resolution:
The specialist will identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages. They will escalate complex problems to the appropriate teams or management.
Documentation and Compliance:
Maintaining accurate and organized records of orders, invoices, and delivery confirmations is essential. The specialist will also ensure compliance with company policies and procedures for order management.
Process Improvement:
The ideal candidate will identify inefficiencies in the order management process and recommend improvements. They will participate in implementing new tools or systems to enhance order handling.
About Us:
Eastman Industrial Supply Inc. is a leading provider of industrial supplies, committed to delivering exceptional customer service and support. We offer a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.
