Order Management Coordinator

2 weeks ago


Taguig, National Capital Region, Philippines Canon Australia Full time

Essential Duties

Operational

  • Own the end-to-end Order Management Process
  • Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order
  • Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing
  • Escalate orders that are pending credit clearance for internal and external lease
  • Monitor and clean up incomplete orders
  • Manage the loan/trial machine deliveries and collections from the customer's site
  • Handle return process
  • Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner
  • Process Movement Requests for customer collections using correct process and ensuring install base records are updated.
  • Check the clean order requirements and work with external and internal customers to cleanse data or obtain additional information.
  • Contract Administration
  • Liaise with Contract Management on the creation of complex orders
  • Liaise on transport SLA results and resolving any customer transport claims
  • Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals.
  • Responsibility for account maintenance such as pricing schemes to ensure correct reporting.
  • Adhoc and Customer Service
  • Attend customer review meetings to audit queries and recommend enhancements to services provided.
  • Use reports for order status tracking and resolve any related issues.

Qualifications

Essential

  • Specialist Knowledge: product and solutions knowledge to understand implications for order process
  • Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills.
  • Bachelor's Degree holder in any business-related discipline

Personal Qualities:

  • Highly customer focused and delivery oriented
  • Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations
  • Excellent organisation and planning skills
  • Attention to detail and quality conscious
  • Able to interpret, manipulate & use different forms of complex data
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