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Customer Service and Sales Manager

1 week ago

Makati City, National Capital Region, Philippines Emapta Global Full time
About Us:
Emapta Global is a company that turns home cleaning and maintenance into an art form. We simplify household care by blending innovative technology with trusted expertise. With professionals who are rigorously vetted and passionate about quality, we ensure every corner shines. It's more than cleaning—it's creating homes that feel effortlessly cared for.

Our Mission:
We empower homeowners to focus on what matters most while leaving the rest to us. By providing top-notch services, we help create memories that last a lifetime. At Emapta Global, we strive to exceed expectations and build lasting relationships with our clients and partners.

Why Work with Us:
We believe in the importance of teamwork, innovation, and continuous learning. As a member of our team, you can expect:
  • A collaborative and inclusive work environment
  • Opportunities for growth and development
  • Recognition and rewards for outstanding performance
  • Comprehensive benefits and compensation package

What We Offer:
We provide a dynamic and challenging work environment that fosters creativity, innovation, and excellence. If you are passionate about making a difference and driven to succeed, we invite you to join our team as an Operations Manager.

Your Responsibilities:
As an Operations Manager, your primary responsibilities will include:
  • Overseeing the first-line support team to ensure exceptional customer service
  • Driving sales per hour to meet established targets
  • Monitoring agent performance and providing coaching and feedback
  • Fostering high-performance cultures and promoting a culture of continuous improvement

Requirements:
To succeed in this role, you will need:
  • 10+ years of experience in operations management within a BPO environment
  • Proven experience in scaling customer service and sales teams in a two-sided marketplace industry
  • Demonstrated success in managing and improving customer service and sales team performance
  • Strong expertise in workforce management, performance management, and queue management
  • Proficiency in using CRMs for service management and reporting (Zendesk experience is a bonus)

What We're Looking for:
We seek a highly skilled and experienced professional who can lead our operations team to deliver exceptional results. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply.