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Senior IT Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Q2 HR Solutions Full time

About Q2 HR Solutions:

We are a leading provider of HR solutions, and we are committed to delivering exceptional service to our clients. As a Cloud Support Engineer at Q2 HR Solutions, you will play a key role in helping us achieve our goal of providing outstanding service to our clients.

Your Key Responsibilities:

  • Design and Deploy Cloud Infrastructure: Assist in owning the overall network services portfolio (WAN, LAN, WLAN, etc.) to ensure maximum uptime for the business, including governing principals for network (data and voice) design and deployment.
  • Manage Projects: Assist in management of all projects requiring network resources and deliver per planned and agreed to dates, including analysis of technical needs, requirements, and state of the network's infrastructure design, integration, and operations.
  • Technical Delivery Oversight: Function as technical delivery oversight with strong consultative skills on multiple client engagements.
  • Operational Support: Operational support of technologies provided by Infrastructure, including resolution of incidents and fulfillment of service requests.
  • Technology Management: Manage one or more technologies to ensure they are maintained, documented, monitored, and licensed.
  • Engineering Projects: Contribute to the delivery of engineering projects, which may include gathering requirements, evaluating options, documenting a design, coordination, implementation, and knowledge transfer.
  • Expert Advice: Provide expert advice to stakeholders on the capabilities of technologies provided by Infrastructure.
  • Knowledge Transfer: Actively support the development of others through coaching, knowledge transfer, and by acting as an escalation point.
  • Solution Deployment: Deployment of solutions across various cloud platforms.
  • Troubleshooting: Troubleshooting and resolving issues related to network, server, storage, security, and performance.
  • Microsoft Technologies: Strong knowledge of Microsoft technologies, including Amazon, Windows Server, Azure, Office 365, and Active Directory.
  • Process Automation: Automating and optimizing processes and workflows using PowerShell or other scripting languages.
  • Software Releases: Partner with scrum teams to deliver software releases.
  • Documentation: Maintain complete and comprehensive documentation.
  • Logging and Monitoring: Manage logging, monitoring, and alerting systems.
  • Incident Support: Support incidents as they occur and work with teams on preventing future incidents.

Qualifications:

  • Server Management: Strong knowledge and experience in managing and supporting Linux and Windows Servers.
  • Windows Server: Knowledgeable on Windows Server deployment, configuration, and administration.
  • Scripting: Shell scripting experience on Bash, PowerShell, and command line.
  • Virtualization: Virtualization, Cloud Asset Management: VDI, VMware Technology (vSphere and Horizon), Azure/AWS.
  • Agile Experience: Experience working with agile teams.
  • IT Security: IT security; Data encryption at-rest/in-transit, patching, least-privilege.
  • Networking: Networking; VPNs, Transit Gateways, routing, DNS, firewalls.
  • GitOps and ITIL: GitOps and ITIL.
  • Load Balancer: Transit Gateway, Gateway Load Balancer, VPN, Application/Network Load Balancer.
  • Active Directory: Microsoft Active Directory (Domain and forest architecture), Group Policies Objects (GPO) and Core infrastructure services including (but not limited to) DHCP, DNS, File & Print Services.
  • Training and Development: Familiar with ITIL (Information Technology Infrastructure Library) and Agile principles. Training the engineers on new systems, protocols, and best practices.

Education and Experience:

  • Bachelor's Degree: Bachelor's Degree in Information Technology or equivalent.
  • Professional Experience: 4+ years Professional Experience.