IT Operations Assistant

5 days ago


Pasig, National Capital Region, Philippines beBeeTechnical Full time

Job Summary:

The Technical Support Specialist provides uninterrupted technical assistance to end-users, resolving hardware, software, and network issues in a fast-paced 24x7 environment. This role ensures seamless IT operations, delivers excellent customer service, and maintains system uptime.

Key Responsibilities:

Respond to and resolve IT support tickets via phone, email, or ticketing system.

Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office, Windows, Linux).

Assist with user account management, including password resets and access permissions.

Monitor and maintain network connectivity, VPN, and system performance.

Escalate complex issues to senior IT staff or vendors as needed.

Document resolutions and update knowledge base for recurring issues.

Support remote and on-site users, ensuring minimal downtime.

Coordinate with third-party vendors for hardware repairs or service issues.

Ensure compliance with company IT policies and security standards.

Qualifications:

Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

1-2 years of IT helpdesk or technical support experience.

Proficiency in Windows OS, Microsoft Office, and common enterprise applications.

Familiarity with Linux systems is a benefit.

Knowledge of network troubleshooting, VPNs, and ticketing systems.

Experience with cybersecurity tools and cloud platforms is a plus.

Strong problem-solving and communication skills.

Ability to work in a 24x7 rotating roster, including nights, weekends, and holidays.

Working Conditions:

A fast-paced, 24x7 helpdesk environment.

Occasional on-site support or travel may be required.


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