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Technical ServiceNow Consultant

3 weeks ago

Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

Job Description

As a Servicenow Architect at SPi Global (now Straive), you will be responsible for the design, implementation, and maintenance of our ServiceNow ITSM application.

Key Tasks

  • Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements.
  • Analyze user requirements and develop technical specifications.
  • Provide timely support to end-users and troubleshoot ServiceNow platform issues.
  • Contribute to documentation of technical designs, development processes, and user guides.

Requirements

  • Bachelor's degree holder with at least 5 years of relevant working experience or similar role.
  • Proficiency in JavaScript, HTML, CSS, and XML.
  • Strong understanding of ITIL processes and experience designing and implementing ITSM solutions.
  • Proven ITSM certification is a plus (ITIL Foundation, ServiceNow related, CompTIA A++)
  • Experience in using Washington releases and recent versions of Servicenow.