ServiceNow Technical Lead

2 weeks ago

Manila, National Capital Region, Philippines Satellite Office Full time

We're seeking a highly skilled ServiceNow Technical Lead to join our team at Satellite Office. As a technical lead, you will be responsible for overseeing the implementation and management of our ServiceNow platform.

Main Responsibilities:

  • Lead the implementation and management of ServiceNow platform across multiple modules, including CSM, SPM, SIR, and FSM.
  • Collaborate with cross-functional teams to troubleshoot system issues and implement enhancements.
  • Develop and configure business rules, catalogue items, customer portals, contracts, SLAs, and create/maintain dashboards and reports to meet business needs.
  • Maintain user accounts, roles, and permissions to ensure appropriate access and security across all ServiceNow modules.
  • Provide support in customisation and basic ServiceNow development including scripting, workflows, and integration tasks.
  • Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
  • Perform regular audits and health checks to ensure system compliance and efficiency.

Requirements:

  • 7+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules including CSM, SPM, SIR, and FSM.
  • Strong leadership skills and ability to manage cross-functional teams.
  • In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow.
  • Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data.
  • Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows.
  • Experience in maintaining ServiceNow reporting, dashboards, and performance metrics.
  • Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations.

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