Senior Customer Experience Strategist

23 hours ago

Calamba, Calabarzon, Philippines beBeeExperience Full time ₱800,000 - ₱1,050,000

Customer Experience Leader

Job Description

We are seeking a talented professional to lead our customer experience team and drive excellence in customer satisfaction. The ideal candidate will have a strong understanding of customer needs and preferences, as well as the ability to develop and implement strategies to meet those needs.

Responsibilities
  • Lead and manage the customer experience team to ensure high-quality service delivery
  • Develop and implement customer-centric strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints
  • Monitor and report on customer experience metrics to inform business decisions
Requirements
  • Bachelor's degree in Marketing, Business Administration, or related field
  • Minimum 2 years of experience in customer-facing role or customer experience leadership
  • Strong understanding of customer behavior and preferences
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options
About Us

We are a leading company in the retail industry, committed to delivering exceptional customer experiences. Our team is passionate about innovation and customer satisfaction, and we are looking for like-minded professionals to join us.

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