Business Process Excellence Specialist

4 days ago


Makati City, National Capital Region, Philippines Red Planet Hotels Full time
Job Overview

As a Business Process Specialist at Red Planet Hotels, you will be responsible for driving process excellence throughout the organization.

  • Key Objectives:
  • Improve operational efficiency by streamlining business processes.
  • Enhance guest satisfaction through effective process implementation.
  • Increase profitability by optimizing processes and reducing costs.
  • Develop and implement process improvements, resulting in increased productivity and efficiency.
  • Collaborate with cross-functional teams to ensure seamless process execution.
  • Conduct regular process audits to identify areas for improvement.
  • Develop and maintain process documentation, including process maps and procedure manuals.
  • Provide training and coaching to staff on new processes and procedures.
  • Analyze and report on process metrics, identifying trends and areas for improvement.
  • Recommend technological solutions to automate processes and enhance service delivery.
  • Oversee the integration of new systems into existing workflows.
  • Develop and maintain quality standards for customer service and operational efficiency.


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