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Service Delivery Excellence Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Global Virtouso Full time

At Global Virtuoso, we're seeking a Service Delivery Excellence Specialist to join our team. This role is responsible for ensuring seamless service delivery across all business units, meeting client needs and requirements.

Key Responsibilities:
  1. Service Level Management
  2. Communication and Relationship Building
  3. Process Improvement and Analysis
  4. Training and Development
  5. Compliance and Documentation

This position requires excellent written and oral communication skills, strong organizational and analytical abilities, and the ability to manage multiple tasks and projects with minimal supervision.

We're looking for a candidate with 2 or more years of work experience in an International BPO/Call Centre, preferably in a Supervisory or Lead Role. Service Delivery experience is an advantage.