
Property Management Specialist
23 hours ago
About our Property Management Division:
Our team helps real estate investors and property managers across North America achieve business success through remote property management techniques and operational support.
Our Leadership Team consists of experienced professionals with a background in accounting, consulting, and property management.
**Job Description:**
We are seeking an Operations Manager to join our Property Management team. This role combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.
The ideal candidate will serve as the go-to resource for operational best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients.
**Key Responsibilities:**
- Supervise and serve as the primary point of contact for APMs and internal operations staff.
- Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.
- Oversee onboarding, training, and professional development of new and existing team members.
**Operational Oversight:**
- Own and oversee all internal property management processes and ensure adherence to best practices.
- Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.
- Develop and implement scalable, compliant operational policies and procedures.
**Quality Assurance & Communication:**
- Monitor and uphold high standards of communication and customer service across all correspondence.
- Ensure timely and accurate responses to resident concerns and internal escalations.
- Create accountability tools to track project progress and follow-ups.
**Project & Task Management:**
- Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
- Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
**Ideal Qualifications:**
- Minimum 5 years of experience in property management, real estate operations, or a related field.
- Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
- Familiarity with reviewing and interpreting property financials.
**Preferred Qualifications:**
- Experience with Appfolio is a strong plus.
- Demonstrated ability to lead training initiatives and develop scalable systems.
**Work Details:**
- Employment Type: Independent Contractor
- Schedule: Full-time
**Compensation Package:**
- 100% Remote Work
- Weekends Off
- 10 Paid Time Off per year
- 6 Paid Holidays
- HMO (Comprehensive Medical & Dental) after 6 months
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