Customer Service Representative

2 weeks ago


Surigao City, Caraga, Philippines Genpact Full time

As a Business Process Developer in Customer Care, you will play a vital role in providing exceptional customer experiences for a major financial institution's clients.

Responsibilities and Expectations
  1. You will support one of the biggest financial banks in the world by providing top-notch customer service.
  2. You will expertly and promptly resolve client inquiries at the first point of contact or escalate to the appropriate level for resolution.
  3. You will service customers on a variety of topics, which can include but not limited to, providing account transactions details, placing investigations, or online navigation assistance.

Requirements and Qualifications

  1. You should have excellent English oral and written communication skills.
  2. You must have previous experience in meeting/driving Net Promote Score performance expectations, preferably in a customer service business for Consumer Credit Cards.
  3. You should be proficient in computer skills and attention to detail.


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