Customer Service Representative
2 weeks ago
As a Business Process Developer in Customer Care, you will play a vital role in providing exceptional customer experiences for a major financial institution's clients.
Responsibilities and Expectations- You will support one of the biggest financial banks in the world by providing top-notch customer service.
- You will expertly and promptly resolve client inquiries at the first point of contact or escalate to the appropriate level for resolution.
- You will service customers on a variety of topics, which can include but not limited to, providing account transactions details, placing investigations, or online navigation assistance.
Requirements and Qualifications
- You should have excellent English oral and written communication skills.
- You must have previous experience in meeting/driving Net Promote Score performance expectations, preferably in a customer service business for Consumer Credit Cards.
- You should be proficient in computer skills and attention to detail.
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