Enterprise Transformation Specialist

7 days ago


Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time

Manulife IT Delivery Center Asia Inc. is a leading international financial services provider, helping people make their decisions easier and lives better.

About the Job

We are seeking a highly skilled IT Business Analyst to join our team in [location]. As an IT Business Analyst, you will be responsible for eliciting the needs of stakeholders by investigating and clarifying their requests in order to determine underlying issues and causes.

The Key Responsibilities

  • Elicit and model business requirements/user stories; using appropriate analysis techniques, understand and describe the business needs in a structure and level of detail that is usable by the particular stakeholders.
  • Deliver through Agile methodologies; through experience working with Agile tools (e.g. JIRA), participate in sprints and backlog grooming, and work with product owners for prioritization.
  • Conduct business process re-engineering; using appropriate analysis techniques, understand and describe the as-is and to-be processes whilst analyzing the impact on people, processes, and systems.
  • Validate requirements against business objectives; ensure that the requirements or designs deliver business value and directly support business objectives and goals, and ensure that we are using Human Centered Design principles to drive to this outcome.
  • Define business solution options; identify, explore and describe the solution (not architectural or technical) options that would achieve the business need.
  • Analyze potential value and recommend solutions; through a clear understanding of the business opportunity and objectives, assess the value that can be generated from the solution options and provide a recommendation to the key stakeholders.

About You

  • A degree, or equivalent, of Business Administration, Computer Science, Information Systems/Technology or related disciplines
  • Minimum 3-7 years of solid business analysis experience in Financial Services (products, administration or distribution domain), ideally with specific Life Insurance or Wealth Management knowledge. Experience in building digital products across multiple countries, preferably in a large multi-national corporation at a regional or global capacity
  • Practical experience in both Agile and Waterfall delivery approaches. Excellent analytical and creative problem-solving skills, strong communications at all business levels, with the ability to exercise flexibility and judgment in a dynamic environment. Excellent facilitation and influencing skills, including the ability to work effectively across a large organization and develop strong cross-functional relationships. Excellent organization and high attention to detail, with the ability to adapt to a fast-paced environment and changing priorities.
  • Strong core business analysis competencies and interpersonal skills, with a constant drive for improvement. Particular backgrounds in certain technologies depending on the project and role requirements.


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