Senior Case Conversion Specialist

19 hours ago

Province of Palawan, Mimaropa, Philippines beBeeLegalIntake Full time ₱5,147 - ₱6,435

As a key player in our organization's success, we are seeking a skilled Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Your responsibilities will include:

  • Making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handling inbound calls as needed to support team collaboration and workflow continuity.
  • Adhering to a structured outbound script while building rapport and handling objections.
  • Consistently meeting daily and weekly call volume targets and conversion benchmarks.
  • Accurately capturing and updating client information using CRM tools.
  • Managing rejections professionally and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participating in coaching sessions and applying feedback proactively.
  • Maintaining transparency and accountability in daily work logs and call quality.
Requirements
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • A strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.

In this dynamic role, you will have the opportunity to develop your skills, work collaboratively with our team, and contribute to the growth and success of our organization.

Key Skills and Qualifications

  • Law degree or relevant certification.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time management skills.
  • Familiarity with CRM software.

About Us

We are a forward-thinking organization dedicated to delivering exceptional results in the legal industry. Our team is passionate about innovation, excellence, and making a positive impact.

Why Join Us?

  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.
  • Professional development and training opportunities.

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