CX Service Quality Analyst

Role DescriptionThis is a full-time on-site role as a BPO Quality Analyst located in Iloilo. The BPO Quality Analyst will be responsible for ensuring quality standards and consistency of service across all engagements and will collaborate with cross-functional teams to identify areas of improvement and promote process enhancements.QualificationsBachelor's...

About the Job:The Quality Improvement Analyst will play a key role in identifying and addressing quality issues in our services. This role requires a high level of expertise in quality improvement principles, processes, and methodologies.Key Responsibilities:Analyze quality data to identify trends and opportunities for improvement.Develop and implement...

Job SummaryWe are looking for a skilled Workforce Management Analyst to join our team. In this role, you will be responsible for ensuring that our Monitoring Center meets the highest standards of quality and performance.About UsWe provide remote live real-time video surveillance security camera monitoring services to businesses across North America.

Company OverviewTDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in...

Are you looking for a challenging and rewarding career that lets you make a real difference in the lives of customers?At TDCX, we offer a unique opportunity to work with some of the world's most loved brands and be part of a fast-growing BPO company.About UsWe are an award-winning provider of transformative digital CX solutions, enabling brands to acquire...

Want to build a sustainable relationship with customers and engage them by taking the extra mile?At TDCX, we offer a unique opportunity to work with top brands and be part of a fast-growing BPO company.About Our MissionWe are an award-winning provider of transformative digital CX solutions, enabling brands to acquire new customers, build customer loyalty,...

Company OverviewTDCX provides transformative digital customer experience (CX) solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

About the RoleThis is an exciting opportunity to join our Shared Services Quality Organization as a BPO Transformational Quality Lead. As a key member of our team, you will be responsible for driving exceptional service delivery standards and ensuring low-risk and zero-surprises business-as-usual (BAU) operations.Responsibilities will include:Driving audit...

Workforce Management Analyst (For Pooling)Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst. Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance.About the companyStealth Monitoring...

Company OverviewTDCX is a leading provider of transformative digital customer experience (CX) solutions. We empower world-renowned brands to acquire new customers, build loyalty, and protect their online communities through innovative technology, human intelligence, and our global presence.

Transcom is looking for talented individuals like you to join our awesome team Be the next Sales Analyst for our Transcom Bacolod site.What's in it for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our teamDay 1...

Global Strategic is looking for a Quality Assurance Analyst to join our strategically awesome team Be part of our growing BPO company and leverage your experience.Requirements:Must possess a Bachelor's/College Degree of any courseAt least 1 year of audit work experience involving calls, files, and processes. Also, engaged in operations calls for onboarding,...

Company OverviewTDCX is a fast-growing BPO company that has earned numerous industry awards, including being one of the best companies to work for in Asia. We pride ourselves on transforming the outsourced CX industry through innovative solutions and expert professionals like yourself. Our expertise lies in providing transformative digital CX solutions for...

Job TitleStealth Monitoring, Inc. is seeking a skilled Video Surveillance Analyst to join our team. In this role, you will be responsible for setting up and maintaining alarm systems to ensure optimal performance.The ideal candidate will have excellent analytical skills, ability to understand client needs, and strong knowledge of Detexi, Alarms, and...

Are you looking for a Project Manager job in Cebu? Are you searching for enriching opportunities with a dynamic and forward-thinking company? Fusion CX seeks a highly organized and detail-oriented Project Coordinator/Project Manager in Cebu to collaborate with multiple teams and stakeholders and manage multiple projects from concept to completion. This is an...

Campaign List Management Analyst page is loadedCampaign List Management AnalystApply locations PHL-RE Shared Services-Manila PHL-RE Shared Services-Iloilo time type Full time posted on Posted Yesterday job requisition id R92598As a Senior Data Analyst I, your primary role is the management of minor marketing list requests and as a backup for major segment...

Company DescriptionFusion CX is a global customer experience organization that combines innovative technology with human connection to deliver personalized experiences across various sectors. With a workforce of 17,000 professionals in 15 countries, Fusion CX prioritizes continuous innovation to address industry challenges and provide unparalleled service...

We are looking for a highly skilled Quality Assurance Analyst to join our team at Parallax Technologies. In this role, you will be responsible for ensuring the highest level of quality in our products and services.About the Team:Our team is composed of experienced professionals who share a passion for quality assurance. We are a collaborative and supportive...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...

Job Description:The Surveillance System Analyst will be responsible for analyzing and understanding client needs and requirements, designing and implementing efficient alarm systems, and ensuring the safety and security of our sites. This role requires a strong background in video surveillance and experience in monitoring security...