System Expert Role Overview

1 day ago

Davao City, Davao, Philippines beBeeSystemExpert Full time ₱15,000 - ₱20,000
System Expert Role Overview

We are seeking an experienced System Expert to oversee daily operations and ensure seamless communication with customers.

Job Summary:
  • Analyze and resolve complex system issues over the phone
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs

The ideal candidate will possess strong technical expertise in system management and be able to diagnose issues efficiently. Key Responsibilities include:

Main Responsibilities:
  1. Manage incoming service calls and respond to off-hours answering service inquiries
  2. Schedule service appointments and coordinate with technicians
  3. Provide timely notifications and updates to customers
  4. Assess system issues remotely and determine appropriate action
  5. Decide whether to dispatch a technician or offer troubleshooting guidance
Required Skills and Qualifications:
  • Experience: Minimum 1 years of hands-on experience with system management
  • Technical Knowledge: Ability to diagnose system issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
Benefits:

This role offers a dynamic work environment with opportunities for growth and development. The successful candidate will be part of a team that values innovation and customer satisfaction.

How to Apply:

If you are a motivated and results-driven individual with a passion for system management, please submit your application for this exciting opportunity.

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