Australian Customer Service Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000
Customer Support Role

This role involves providing exceptional customer service as the first contact point for users. The successful candidate will be responsible for supporting Australian-based customers via inbound calls, help desk tickets, outbound calls when necessary, and chat on our in-house CRM platform.

Key Responsibilities
  • Respond to inbound calls within an acceptable time frame.
  • Resolve inquiries efficiently, addressing the core problem to provide a solution.
  • Make outbound calls when necessary to address customer issues.
  • Adopt a proactive approach to resolve inquiries on the spot where possible.
  • Manage a queue of tickets with competing priorities, and triage or action tickets via outbound calls, emails, or chats.
  • Escalate tickets with all relevant information to the appropriate internal team or 3rd party partner.
  • Provide consistent and regular updates to customers on active issues as per SLA.
Requirements
  • Bachelor's Degree in any relevant field.
  • Minimum 2 years of customer-facing experience in a customer support/service or help desk role; ideally in finance-related areas.
  • Lending experience (consumer-facing or phone).
  • Excellent English communication skills, verbal and written.
  • Technically minded and able to navigate new systems with ease.
  • Excellent customer service and interpersonal skills with a proactive attitude.
  • Strong analytical and problem-solving abilities.
  • Excellent organization and time management skills; proactive and able to work in an agile environment.
Preferred Qualifications
  • Experience using MyCRM platform.
  • Understanding of Personal or Mortgage loan applications.
  • Experience with ApplyOnline Application.
  • Google Suite proficiency.
What We Offer
  • Salary: P30,000 to P40,000 (Monthly Package)
  • Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
  • Benefits and perks including referral bonuses and wellness facilities.
About This Opportunity

We are certified as a Great Place to Work and are a top-rated employer of choice. Our community supports over 6,000 brokers and advisers and helps customers with loans worth billions.

Employment type: Contract
• Seniority level: Entry level
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

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