
Training Associate
1 day ago
We are seeking a highly skilled Support Specialist to join our team. As a key member of our support staff, you will play a critical role in ensuring the success of our new hire classes.
In this position, you will assist trainers through classroom management, monitor class dynamics, and provide technical support to agents. Your attention to detail and ability to work in a dynamic environment will be essential in achieving our goals.
Your responsibilities will include:
- Classroom Management
- Monitor class throughout the day
- Check on agents' behavior in class, including level of engagement and any technical issues
- Assist new hires with technical concerns, such as system issues and connectivity problems
- Minimize interruptions during class and help maintain a productive learning environment
- Technical Support
- Assist with IT issues, including troubleshooting and submitting tickets
- Boost agent engagement by encouraging participation and providing feedback to trainers
- Administrative Tasks
- Fulfill administrative duties, such as filling out DEJ forms and coordinating HR/IT/OPS interactions
- Provide support for off-class duties, including taking phone calls and attending training sessions
You will be responsible for performing tasks accurately and efficiently, while maintaining a high level of customer satisfaction.
To succeed in this role, you will need:
- Strong Communication Skills
- Excellent verbal and non-verbal communication skills
- Able to work effectively with trainers and agents
- Technical Proficiency
- Proficient in using personal computers and software applications
- Attention to Detail
- Able to maintain accurate records and perform tasks with precision
We offer a competitive compensation package and opportunities for growth and development. If you are a motivated and organized individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Benefits
- All-around fun in the workplace
- Healthcare Benefits
About Us
We are a premier customer experience partner to Fortune 100 and 500 companies. Our strength lies in exceptional individuals working together in a high-performing culture to deliver next-generation customer experiences on behalf of our clients.
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