Customer Service Representative

1 week ago


Angeles City, Central Luzon, Philippines Metacom Solutions PH Full time

We are constantly on the lookout for talented individuals to join our team. Our goal is to provide exceptional customer service and build lasting relationships with our clients.

About the Role

This position plays a vital role in ensuring customer satisfaction by effectively resolving their concerns and issues. As a Customer Service Representative, you will be responsible for communicating with customers via phone or written correspondence, addressing their queries and complaints in a timely and professional manner.

Key Responsibilities
  • Resolve customer issues promptly and efficiently, providing solutions that meet their needs.
  • Maintain open and transparent communication with customers, keeping them informed of progress and any necessary actions.
  • Collaborate with internal teams to address customer requests and resolve issues.
What We Offer

We provide a comprehensive compensation package that includes a competitive salary and a range of benefits designed to support your well-being and career growth. Some highlights include:

  • A minimum estimated salary of $15,000 per year, based on industry standards and location.
  • An opportunity to work with a dynamic and supportive team.
  • A flexible schedule that allows for work-life balance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including health insurance and retirement plans.
Requirements

To succeed in this role, you will need:

  • No prior experience in BPO/customer service required.
  • A high school diploma or equivalent (old curriculum) or higher education qualification.
  • Excellent communication and interpersonal skills.
  • The ability to work flexibly and adapt to changing situations.


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