Microsoft 365 Productivity Advisor
6 days ago
Overview
We're looking for exceptional professionals to help us shape the future of technical excellence and customer satisfaction.
Responsibilities
- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
- Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
- Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
- Stay updated on the latest Microsoft 365 updates and enhancements, and communicate these effectively to customers.
- Document technical issues and solutions in a knowledge base.
- Collaborate with other technical support engineers to resolve complex technical issues.
- Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.
Requirements
- Technical advisory or implementation experience in a Microsoft 365 environment.
- Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
- Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
- RAVE experience (a plus but not required).
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