Microsoft 365 Product Expert

6 days ago


Cebu City, Central Visayas, Philippines Upwork Full time

Upwork, in collaboration with a leading American multinational technology company, is seeking highly skilled M365 Business Advisors to join their team.

About the Role

We are looking for experienced professionals who can provide technical advisory and implementation services regarding M365 tools. As an M365 Business Advisor, you will be responsible for responding to customer inquiries through chats and phone calls, helping them understand how Microsoft 365 can support their business objectives and goals.

Key Responsibilities
  • Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
  • Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
  • Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
  • Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
Requirements
  • Technical advisory or implementation experience in a Microsoft 365 environment.
  • Strong consultative and chat communication skills, emphasizing clarity, empathy, and professionalism.
  • Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).


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