Branch Operations Manager

1 week ago


Baguio City, Cordillera, Philippines Malayan Savings Bank Full time
About the Role

We are seeking a highly skilled and experienced Branch Operations Manager to join our team at Malayan Savings Bank. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences across all branches.

The ideal candidate will have a proven track record in managing branch operations, with a strong focus on customer satisfaction and employee development. You will lead by example, driving productivity, efficiency, and innovation within your team while maintaining the highest standards of quality and service excellence.

Key Responsibilities:
  • Customer Focus: Develop and implement strategies to enhance customer satisfaction, building strong relationships with customers and ensuring their needs are met promptly and professionally.
  • Branch Operations Management: Oversee the day-to-day operations of one or more branches, including staff supervision, performance management, and workflow optimization.
  • Employee Development: Foster a culture of growth and learning within the branch, providing coaching, training, and development opportunities to ensure employees reach their full potential.
  • Process Improvement: Identify areas for improvement and implement process enhancements to increase efficiency, reduce costs, and enhance overall performance.
  • Risk Management: Ensure compliance with bank policies, procedures, and regulatory requirements, mitigating risks associated with branch operations.
Requirements:
  • Bachelor's degree in Business Administration, Finance, or related field.
  • Minimum 5 years of experience in branch operations management, customer service, or a related field.
  • Proven track record of success in customer-focused roles, with a strong emphasis on employee development and process improvement.
  • Excellent leadership, communication, and problem-solving skills.
  • Familiarity with banking regulations, policies, and procedures.

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