Team Lead
7 days ago
Are you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from you
What We're Looking For:
- 3+ years of leadership experience and customer service background
- Strong English communication skills (written and spoken)
- Experience with Shopify, BigCommerce, and Amazon a plus
- Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
- Expertise in managing performance, attendance, and KPIs
- Skilled in bi-weekly team coaching and 1-on-1 sessions
- Ability to assess agent health, safety, and welfare
- Proficient in creating and analyzing performance reports
- Experience in conducting performance reviews and agent development
- Supervise agent performance, including attendance and KPI tracking
- Conduct bi-weekly coaching sessions and address agent health and well-being
- Perform semi-annual reviews, driving promotions and performance-based growth
- Support agents by ensuring their needs are met and they are consistently performing at their best
- US PST, Monday to Friday (Full-Time, Long-Term)
- $6/hr + Performance & Recognition Bonuses
- Health & Dental Insurance
- Paid Time Off
- Year-End Bonus
- Performance & Recognition Incentives
- Personal PC with at least an i5 processor (or equivalent)
- Minimum 20 Mbps upload and download speed
- Submit your application here: Application Link
- Use Application Code: JAZZHR
#J-18808-Ljbffr
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