Team Lead

7 days ago


Baguio City, Cordillera, Philippines Wear The Shield Full time
Exciting Opportunity for Team Leads in Customer Service & E-commerce

Are you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from you

What We're Looking For:
  • 3+ years of leadership experience and customer service background
  • Strong English communication skills (written and spoken)
  • Experience with Shopify, BigCommerce, and Amazon a plus
  • Familiarity with tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
  • Expertise in managing performance, attendance, and KPIs
  • Skilled in bi-weekly team coaching and 1-on-1 sessions
  • Ability to assess agent health, safety, and welfare
  • Proficient in creating and analyzing performance reports
  • Experience in conducting performance reviews and agent development
Key Responsibilities:
  • Supervise agent performance, including attendance and KPI tracking
  • Conduct bi-weekly coaching sessions and address agent health and well-being
  • Perform semi-annual reviews, driving promotions and performance-based growth
  • Support agents by ensuring their needs are met and they are consistently performing at their best
Work Hours:
  • US PST, Monday to Friday (Full-Time, Long-Term)
Compensation & Perks:
  • $6/hr + Performance & Recognition Bonuses
  • Health & Dental Insurance
  • Paid Time Off
  • Year-End Bonus
  • Performance & Recognition Incentives
PC & Internet Requirements:
  • Personal PC with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps upload and download speed
How to Apply:
  • Submit your application here: Application Link
  • Use Application Code: JAZZHR
Ready to lead and drive success? Apply now and join our dynamic, fast-growing team
#J-18808-Ljbffr
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