Remote Care Manager

5 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeCareCoordinator Full time ₱600,000 - ₱1,234,567

The role of an After Hours Care Coordinator is pivotal in ensuring seamless patient care and communication during non-traditional working hours. This position requires a dedicated individual to act as the primary point of contact for patients, nurses, and other stakeholders.

Key Responsibilities:
  • Manage urgent requests, schedule adjustments, and escalations that occur after hours
  • Act as the main point of contact for EST after-hours needs
  • Monitor communication channels and respond promptly to calls, messages, and emails
  • Coordinate staff scheduling to ensure consistent coverage and service delivery

This role also involves collaborating with the daytime operations team to ensure seamless transitions and continuity, maintaining accurate documentation of after-hour activities, updates, and escalations, upholding client service standards, and contributing to overall operational efficiency.

Requirements:
  • Experience in the healthcare industry is highly beneficial
  • Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred
  • Excellent English verbal and written communication skills required
  • Ability to multitask and manage urgent requests in a fast-paced environment

Additionally, this role requires strong problem-solving and decision-making skills, the ability to work effectively in a remote environment, and proficiency in MS Office and Outlook. A background in remote work or night shifts is advantageous, and familiarity with U.S.-based healthcare operations is a plus.



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