Delivering Exceptional Customer Experiences

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time $50,000 - $100,000
Customer Service Representative Job Overview

MCI specializes in business process outsourcing solutions for diverse client needs.

This role involves handling inbound and outbound customer service initiatives, promoting new products, and delivering exceptional customer experiences.

Candidates must have prior call center experience and reside within a reasonable distance from the office.

Key Responsibilities:
  • Respond to calls professionally and efficiently.
  • Solve customer issues through effective problem-solving.
  • Provide accurate information across systems to support customer needs.
  • Document interactions and process claims accurately.
Requirements:
  • Previous call center experience is essential.
  • A strong command of the English language is required.
  • Excellent typing speed with 20+ WPM.
  • Basics Microsoft Office skills (Word, Excel, Outlook, PowerPoint).

We offer competitive benefits, career growth opportunities, performance bonuses, meal allowances, and health insurance.

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