Outreach and Enrollment Professional
4 days ago
Hubstaff blog is seeking a skilled Healthcare Engagement Specialist to join our team, focusing on digital health solutions for wearables.
Key Responsibilities- Patient Outreach – Making outbound calls to potential patients, engaging them in our Chronic Care Program, and obtaining consent.
Additional responsibilities include:
- Enrollment Assistance – Providing clear guidance to patients through the program, addressing their needs and concerns.
- Patient Education – Effectively communicating program benefits tailored to elderly patients, promoting healthy habits and outcomes.
- Recordkeeping & CRM Management – Maintaining accurate patient records, tracking interactions, and ensuring data integrity.
- Compliance & Support – Adhering to HIPAA guidelines and company protocols, providing excellent customer service.
- Process Improvement – Analyzing patient feedback to enhance program effectiveness, identifying areas for improvement.
The successful candidate will possess:
- Proven outbound calling experience with strong customer service skills (phone, email, chat).
- Background in healthcare – patient coordination, medical admin, or related field.
- Proficiency in CRMs, Excel, and scheduling software.
- Excellent English communication skills (verbal & written).
- Strong organization & multitasking to handle high call volumes.
- HIPAA Certified (training provided if needed).
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