Service Delivery Expert

9 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Summary

We are seeking a skilled Customer Service Specialist to join our team. As the primary point of contact for customers, you will be responsible for providing exceptional support and ensuring seamless order processing.

Key Responsibilities:
  • Manage customer orders from receipt to delivery, maintaining accuracy and timely communication.
  • Serve as the primary contact for inquiries on orders, pricing, logistics, and invoicing, providing expert guidance and resolution.
  • Collaborate with Sales, Technical Support, and Fulfillment teams to deliver tailored solutions and exceed customer expectations.
  • Handle customer communications with professionalism, efficiency, and empathy.
  • Support team goals and contribute to achieving Key Performance Indicators (KPIs) and customer satisfaction metrics.
Requirements:
  • Degree or Diploma in Business or related field, demonstrating relevant knowledge and skills.
  • 1-2 years of customer service experience in a cross-functional environment, showcasing adaptability and resilience.
  • Proficiency in SAP (Sales & Distribution) and Salesforce, leveraging technology to drive results.
  • Strong understanding of supply chain processes, ensuring effective execution and optimization.
  • Excellent communication and relationship-building skills, fostering strong connections with customers and colleagues.
  • Self-motivated, organized, and culturally adaptable, navigating diverse environments with ease.
What We Offer:
  • Opportunities for growth and development, including mentoring, training, and access to global opportunities.
  • A flexible and supportive work environment, allowing for autonomy and work-life balance.
  • An inclusive culture that values diversity and promotes respect, equality, and fairness.
  • Competitive benefits package, including 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Additional Information:
  • Seniority level: Entry-level
  • Employment type: Contract
  • Job function: Other
  • Industry: Industrial Machinery Manufacturing

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