Career Growth Director

2 days ago

Pasig, National Capital Region, Philippines beBeeManager Full time ₱6,000,000 - ₱8,000,000
Team Manager Opportunity

Enshored is a leading outsourcer for innovative start-ups. We support entrepreneurs, developers, and innovators who see the future and build it.

Our team supports personal growth and contributes to individual success through structured learning and professional development.

Our environment provides opportunities for everyone to thrive with the tools and resources they need.

Job Responsibilities
  • Direct daily call center operations and manage agent performance.
  • Provide operational guidance, training, coaching, monitoring, recognition, and support to ensure discipline in all situations.
  • Partner with leadership to develop career paths and provide meaningful professional development for experts.
  • Assess needs and conduct performance reviews for officers.
  • Set and meet efficiency and quality targets.
  • Ensure Service Delivery processes and teams meet Enshored and client-specific KPIs.
  • Practice compliance with company policies and procedures.
  • Collaborate with fellow coaches serving shared customers for seamless customer experiences.
Requirements
  • Operational management experience.
  • Training and coaching skills.
  • Leadership development expertise.
  • Performance assessment and review abilities.
  • Efficiency and quality target setting.
  • Compliance with company policies and procedures.
Benefits
  • Opportunities for personal and professional growth.
  • Structured learning and development programs.
  • A supportive work environment that fosters individual success.

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