Tech Innovator Wanted

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeTechnologist Full time ₱35,000 - ₱70,000

We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will provide expert support to our customers in Australia, ensuring seamless technical environments across the region.

This is an exciting opportunity for a dedicated and passionate individual who thrives in a fast-paced environment. As a Technical Support Specialist, you will be responsible for delivering top-notch support services, including remote and phone-based assistance, server, desktop, and application support within Microsoft AD and Exchange environments.

  • You will work collaboratively with experienced solutions experts to maintain best practice environments and ensure optimal performance of our customers' technical systems.
  • You will document and log all actions into our ticketing system, providing transparency and accountability in your work.

Duties:

  • Providing remote and phone-based support to customers in Australia.
  • Supporting servers, desktops, and applications within Microsoft AD and Exchange environments.
  • Delivering support for Terminal Services, VMware, and Citrix-based cloud infrastructure.
  • Performing a wide variety of Level 1-2 support across many technologies.
  • Collaborating with experienced solutions experts to maintain best practice environments.
  • Documenting and logging all actions into the ticketing system.
Requirements:

We are looking for a highly skilled and motivated individual who possesses the following qualifications:

  • Advanced understanding of end-user support and Active Directory.
  • Good general knowledge of Windows Server and Exchange.
  • Solid understanding of troubleshooting Microsoft 365.
  • Basic knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
  • Experience working with an IT outsourcer or MSP.
  • Understanding of ticketing systems and customer service principles.
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (desired).
  • Excellent spoken and written English communication skills (mandatory).
  • Availability to work graveyard or night shifts.
  • Willingness to work weekends and holidays.
Benefits:

We offer a competitive compensation package, including:

  • One paid study day per month.
  • Support for certifications and qualifications, including payment for exams and potential pay raises upon certification achievement (conditions apply).
  • HMO from day one, including coverage for one dependent.
  • Access to Uprise mental health support services.
  • 25 days paid leave annually.
  • Employee Referral Program (Php 20,000).
  • Employee MVP Award (Php 10,000).
  • Social events, year-end celebrations, and holiday parties.
  • Employee Profit Sharing.
  • Loyalty bonuses for long-term employees.

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