Process Associate

Process Associate - BFS Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally. Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

• Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, payment, disputes, explaining charges, handling fraud, online transactions and handling fees or rates
• Customer Service for American consumer credit card customers
• Use of CRM tools and documenting detailed information
• Ability to utilize the tools properly to efficiently resolve the customer's issue

Minimum Qualifications

• At legal age by the time of application
• High School / Senior High School graduates are accepted; College graduates are preferred.
• Ability to perform in a fast-paced and high-volume service center
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules.
• Flexible to work in any schedule.
• Excellent Data Entry Skills
• Detailed Oriented

Preferred Qualifications/ Skills

• Able to demonstrate understanding while improving the chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow.
• Displays excellent problem solving and decision-making skills.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.