Laboratory Service Ambassador

2 weeks ago


Mandaue City, Central Visayas, Philippines FAST Laboratories Full time

As a key member of the FAST Laboratories team, the Technical Service Coordinator plays a vital role in ensuring the highest level of customer satisfaction. Key responsibilities include:


  • Receiving and logging sample details for analysis, and coordinating with the laboratory to ensure timely processing.
  • Validating customer information and documentation to ensure accuracy and completeness.
  • Providing exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
  • Collaborating with supervisors and laboratory managers to ensure seamless sample coordination and customer satisfaction.
  • Conducting regular customer surveys to gather feedback and suggestions for improvement.

Key Performance Indicators:
•⁠ ⁠Safety and good housekeeping in the laboratory and its environment.

  • Directly reporting to Supervisor / Laboratory Business Manager.
  • Performing other tasks as necessary to support the laboratory's objectives.


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