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Business Transformation Manager

2 weeks ago

Manila, National Capital Region, Philippines Globe Telecom Full time

Globe Telecom is a leading telecommunications company in the Philippines, dedicated to providing innovative digital solutions for its customers. As a Business Transformation Manager, you will play a critical role in driving business growth and improving operational efficiency.

Key Responsibilities:

  • End-to-End Project Management: Oversee the implementation of B2B core data and ICT services from assessment to delivery, ensuring adherence to timelines and quality standards.
  • Service Delivery Execution & Monitoring: Lead the execution and monitoring of service delivery activities, including installation, testing, and troubleshooting of circuits.
  • Order Processing and Documentation: Ensure timely work order creation up to closing in systems like Streamline and ICCBS, ensuring all documentation is accurate and up to date.
  • Agile Participation and Process Improvement: Actively participate in agile squad activities, drive continuous improvement in service delivery processes, and ensure compliance with organizational policies.