Support Analyst

1 week ago


Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

Nasdaq, Inc. is a global tech leader committed to breaking down barriers to inclusive prosperity. As a Support Analyst - Data Services, you'll be responsible for facilitating the resolution of data issues and participating in ad-hoc data projects.

Your day-to-day responsibilities will include supporting a global team of Product Specialists, handling queries on a wide variety of data sets including estimates data, fundamentals, pricing, and ownership, and working closely with the source provider to ensure client queries are resolved in a timely and accurate manner.

Job Description:
  • Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution
  • Participating in ad-hoc projects supporting client needs and internal team initiatives
  • Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements
  • Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
  • Documenting and tracking all client interactions in Nasdaq's CRM system
  • With increased experience, direct client engagement will become part of the role

Our ideal candidate has a strong desire to build client relationship skills and progress in the Client Success organization. We value excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

We offer a competitive benefits package, including HMO coverage, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

Please submit your application if your skills and experience align with our requirements.



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