BPO Senior Manager with Revenue Growth Focus

1 week ago


Pasig, National Capital Region, Philippines Transcosmos Full time

Job Title: Sales and Operations Team Leader

Description:

We are seeking an experienced sales and operations team leader to join our team. The ideal candidate should have at least 2 years of experience in a similar role within the BPO industry and possess excellent leadership skills.

The successful applicant will be responsible for planning daily and weekly operational activities, delegating work, and ensuring processes are in place to achieve productivity goals and quality standards.

Responsibilities
  • Develop and implement daily and weekly operational plans to achieve SLAs and budgeted constraints.
  • Delegate work and coordinate department functions to meet deadlines.
  • Maintain accurate records of completed work and ensure processes are in place to achieve productivity goals and quality standards.
  • Coach and evaluate staff performance, and orient new team members on project overview.
  • Create operations daily status reports for supervisors or operations managers.

Qualifications

Candidates must possess a bachelor's degree, at least 2 years of experience in a similar role within the BPO industry, and excellent leadership skills. Knowledge of inbound, outbound, and non-voice services is a plus.

Working Conditions

The successful candidate will be based in Mckinley, Taguig City, and must be amenable to working in this location. A competitive salary package will be offered to the successful candidate.



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