Payment Support Specialist
7 days ago
We are seeking a skilled Payment Support Specialist to join our team at Hr1001 in Ortigas Center, Pasig City. This role involves working with e-payment accounts to deliver exceptional customer experiences.
Job Description:
As a Payment Support Specialist, you will be responsible for providing top-notch support to users of our e-payment platform. This includes resolving complex issues via phone, chat, and email, as well as collaborating with the team to ensure seamless service delivery.
About the Role:
- You will work on a rotational shift pattern, including holidays and weekends
- A bachelor's degree graduate with at least 2 years of BPO experience is required
- Omnichannel support experience (voice, chat, and email) is preferred
- Experience with payments, risk, compliance, or the financial industry is an advantage
What We Offer:
- An estimated salary of ₱35,000 - ₱50,000 per month, depending on qualifications and experience
- A comprehensive benefits package, including medical, insurance, and social security coverage
- The opportunity to work with a global company that has won hundreds of industry awards
About Us:
TDCX is a fast-growing BPO company that helps brands achieve their business outcomes through outstanding customer experience. Our team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities for our clients.
Why Join Us?
We empower individuals to advance in their careers and provide opportunities for growth and development. Our #BeMore culture encourages teamwork, trust, and innovation, making us a trusted partner for clients in fintech, gaming, technology, and more.
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