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Retention and Growth Lead

2 weeks ago

Manila, National Capital Region, Philippines N-able Technologies Ltd. Full time
About the Role

We are seeking an experienced Retention and Growth Lead to join our customer success team at N-able Technologies Ltd.

In this role, you will be responsible for driving retention and growth targets within our existing customer base, collaborating closely with sales, partner success leadership, and cross-functional teams to develop scalable strategies, optimize team performance, and elevate customer satisfaction.

Key Responsibilities
  • Lead a team of Account Managers responsible for achieving retention and growth targets within their designated Books of Business.
  • Set clear performance goals, provide regular coaching, and conduct performance reviews to ensure individual and team success.
Strategic Planning & Execution
  • Develop and implement strategies to meet retention, growth, and customer success objectives across the partner base.
  • Monitor team performance against KPIs, identify trends, and adjust tactics to optimize results.

The successful candidate will have excellent communication and leadership skills, with the ability to build strong relationships with customers and internal stakeholders.