Global Salesforce Operations Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines beBee Careers Full time ₱600,000 - ₱800,000

We are looking for an experienced Salesforce Administrator to join our team in a dynamic and fast-paced environment. As a key member of our Global Operations Command Center (GOCC) team, you will be responsible for providing 24/7/365 operations required to maintain Manulife's infrastructure and IT services.

Responsibilities
  • Complete activities associated with identifying, analyzing, and prioritizing events and incidents.
  • Perform service requests and BAU tasks.
  • Develop, document, and maintain operational processes and procedures related to Salesforce.
  • Provide technical support and training to end-users on Salesforce usage.
  • Assist Developers/Application teams covering 24/7 monitoring and basic troubleshooting.
Qualifications
  • Bachelor's Degree in Computer Engineering or Information Technology.
  • 1-3+ years of Salesforce Administration experience.
  • Relevant experience in Incident, Change and Problem Management.
  • Familiarity with Salesforce best practices and security guidelines.
  • Experience with data management, reporting, and analytics.


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